Full Time Other Role
Listed by University of Sydney on 23 July 2024
• Full time continuing employment, contingent on the continuation of external funding
• Located on Camperdown Campus at the Sydney School of Veterinary Science in The University
of Sydney
• Opportunity to work in an exciting, varied role where no two days are the same
• Base Salary HEO3 (38 hours per week) $76,356 – $84,789 p.a. + 17% superannuation + premium
loadings for after hours and weekend shifts
About the opportunity
The School of Veterinary Science is looking for a Veterinary Receptionist to provide exceptional customer
service to Hospital clients, staff and students through the provision of high level reception, telephony and
administrative duties.
Your key responsibilities will be to:
• answer telephone enquiries from the general public, members of staff and referring veterinarians in a
polite and professional manner
• accurately schedule appointments
• accurately enter data
• perform accounts administration including invoicing, accounts receivables, accounts payable and assist
with client debt collection
• promotes the sale of veterinary products
• reconcile the computerised banking system
• perform general administrative duties such as mail merges, newsletters and promotional activities and
generation of client information handouts and vaccination reminders
• undertake filing and general maintenance of client and patient records
• ensure follow up of important information, enquiries and questions with veterinarians and clients
• accurately distribute correspondence between clinic staff, referring veterinarians and clients
• assist clients with completion of forms such as pet insurance claim and boarding forms
• maintain reception area in neat and tidy condition including cleaning of areas
• respond to email enquiries from clients, University employees and members of the general public in a
discreet and professional manner
• perform work activities relevant to the role’s key accountabilities as approved by the supervisor and
commensurate to the role’s classification level
• work with a rotating 5 day work week with 2 days off per week. Available for rotating shift times
according to Reception opening hours between 7am – Midnight Monday to Sunday.
The key benefits:
• opportunity to learn and enhance your skills and experience in the unique teaching and research
environment of a Veterinary Teaching hospital
• generous salary packaging available
• industry-leading leave provisions including generous paid parental leave entitlements (pending eligibility
up to 36 weeks after 1 years’ service), personal leave including sick and carer’s leave (up to 10 weeks
pa), annual leave (4 week pa)
• gain the recognition of working in a leading Veterinary School in an outstanding University.
About you
The University values courage and creativity; openness and engagement; inclusion and diversity; and respect
and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for a
Veterinary Receptionist who has:
• prior experience working in a Veterinary Hospital highly desirable
• a Cert II in Animal Care or higher (not essential, but highly desirable)
• excellent time and workload management skills with a demonstrated ability to manage multiple tasks,
meet deadlines, and achieve required outcomes with attention to detail
• strong computer skills, with knowledge and experience in MS Office Suite, Rx Works or an equivalent
veterinary software highly desirable
• excellent interpersonal, verbal and written communication skills with sound negotiating and conflict
resolution skills and a demonstrated level of tact and discretion in dealing with a variety of matters
• the ability to work both independently and as part of a team, taking initiative and exercising sound
judgement in resolving matters that may arise as part of normal daily work.
To keep our community safe, please be aware of our COVID safety precautions which form our conditions of
entry for all staff, students and visitors coming to campus.
Sponsorship / work rights for Australia
Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an
Australian or New Zealand citizen or an Australian Permanent Resident.
Pre-employment checks
Your employment is conditional upon the completion of all role required pre-employment or background checks
in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory
maintenance of all relevant clearances and background check requirements. If you do not meet these conditions,
the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where
everyone can thrive. We are committed to creating a University community which reflects the wider community
that we serve. We deliver on this commitment through our people and culture programs, as well as key
strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People,
women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those
who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the
Apply button at the top of the page.
For more information, contact:
Chris Masaoka