About Provet
A Message from theChief Operations Officer - Joe Best
Provet is a company designed with our customers in mind and committed, as always, to delivering the best in the veterinary health industry by providing you with excellent service and the broadest selection of products and services at highly competitive prices. We only supply you—the veterinarian.
Provet now combines the strength and resources of a global veterinary leader, Henry Schein, with Australasia’s biggest distributor network – and the benefits to our customers are easy to see.
The broadest selection of products and services in the industry at highly competitive prices. We are a convenient and efficient “One Stop Shop” for nearly all of our customers’ veterinary practice needs, from equipment sales and service, to practice management systems, to training and products from 400 leading veterinary manufacturers including Pfizer, Hill’s, Bayer, Boehringer Ingelheim, MSD Animal Health, Novartis, Merial, Royal Canin, Virbac, Jurox, Troy and many others. This saves you time and money in searching for information and products.
Unsurpassed customer service. The industry’s largest, most respected and dedicated customer service team, experienced technology support, 24/7 order placement options that fit your schedule and a personal connection to our customers’ practices through approximately 25 Business Account Managers and 45 highly trained Customer Service Officers ensure that each customer contact with Provet is responsive to your every need. In addition, the management team has over 200 years of combined experience in the veterinary industry and over 100 years’ experience with the company. Our large, temperature controlled, state-of-the-art distribution network ensures exceptional order fulfilment with one of the highest service levels in the industry – approximately 96% of items are shipped without back order and same day delivery. We strive to be easy to do business with and responsive to your needs to smooth out your already busy days.
The best value in the industry. We are proud to exclusively represent and or own some of the most innovative value-added services to increase veterinary practice efficiency and profitability. From state of the art practice management software systems to a broad selection of technology driven equipment, to inventory control systems, practice development advice and support and a wide range of financial options to help drive practice success, and help enhance every facet of your growing practice needs.
Even better pricing with Provet PLUS Rewards. Our industry leading trade investment program is offered in conjunction with unique partners such as Qantas, Velocity, Flight Centre and HP, to help you improve practice profitability without having to use valuable cash reserves. Our Provet PLUS Privileges program enables you to select from an ever increasing portfolio of goods and services, we negotiate volume discounts with our supplier partners providing greater value for each point accumulated, and we can help enhance every facet of your growing practice.
Joe Best
Chief Operations Officer
The Provet Group of Companies